ISO 9241-220:2019 PDF Download

ISO 9241-220:2019 is a standard that provides a framework for enabling, executing, and assessing human-centered design (HCD) processes within organizations. The standard focuses on meeting the requirements for human-centered quality throughout the life cycle of interactive systems. It describes the purpose, benefits, outcomes, typical activities, and work products for each process involved in HCD.

The standard is applicable to various domains such as ergonomics/human factors, human-computer interaction, usability, and user experience. However, it does not include specific methods for HCD, nor does it cover processes for organizational redesign. The scope of the standard also does not encompass other aspects of ergonomics beyond the design of organizations and systems for human use.

ISO 9241-220 is intended for computer-based interactive systems, but its relevant aspects can also be applied to simple or non-computer-based interactive systems. The standard emphasizes the human-centered aspects of design and does not address mechanical construction, programming, or the basic design of services.

The process descriptions provided in this standard serve as a basis for assessing an organization's capability to carry out human-centered processes in compliance with the ISO/IEC 33000 family of standards. This document is intended for use by organizations of all sizes that want to improve their treatment of human-centered design, whether for internal systems, products, services, or procurement purposes.

The copyright release in this standard allows users to freely reproduce the process descriptions contained in Clause 9 for process assessment models or demonstrations of compatibility with the standard's intended purpose.